Terms and Conditions
Griswold’s Outdoor Lighting
Terms & Conditions
https://griswoldsoutdoorlighting.com
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“you” or “Customer”) and Griswold’s Outdoor Lighting (“we,” “us,” or “our”), a permanent outdoor lighting installation company based in Michigan. By accessing our website at https://griswoldsoutdoorlighting.com, requesting a quote, scheduling a service, or entering into any service agreement with us, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our website or services.
1. Our Services
1.1 Scope of Services
Griswold’s Outdoor Lighting provides professional permanent outdoor lighting installation services, including but not limited to:
- Permanent residential architectural and roofline track lighting
- Permanent commercial outdoor lighting
- Professional seasonal and Christmas light installation, maintenance, and takedown
- Gemstone Lights products and certified installation
- App-controlled LED lighting systems with zone control
1.2 Service Area
Our services are available within approximately a 50-mile radius of Brighton, Michigan, covering Southeast Michigan and surrounding communities. Travel outside this area may be available for an additional travel fee based on distance and job size. Contact us at 810.255.1235 to confirm availability in your area.
1.3 Consultation and Quotes
All quotes are provided following a free in-home or on-site consultation, or via photo mockup upon request. Quotes are based on the scope of work assessed at the time of consultation. Changes to the project scope after a quote is issued may result in revised pricing. Quotes are valid for 30 days from the date issued unless otherwise stated in writing.
1.4 Scheduling and Installation
Installation dates are scheduled based on availability. Most residential installations are completed in one day; larger or more complex properties may take two to three days. We make every reasonable effort to complete installations within the agreed timeframe but are not liable for delays caused by weather, supply chain issues, property access limitations, or other circumstances beyond our control.
2. Payment Terms
2.1 Pricing
Final pricing is outlined in the written service agreement provided before work begins. All prices are in U.S. Dollars. Pricing is based on linear footage, property complexity, and materials selected. Residential projects typically range from $8,000–$15,000; commercial projects vary based on scope.
2.2 Payment Schedule
Payment terms are as specified in your individual service agreement. A deposit is typically required to confirm your installation appointment, with the remaining balance due upon completion. We reserve the right to suspend or withhold services in the event of non-payment.
2.3 Financing
We offer flexible financing options through trusted third-party financing partners. Terms range from 3 to 60 months with rates as low as 0% (subject to credit approval). Financing is provided by and subject to the terms of our third-party financing partners, not ${COMPANY}. We are not responsible for financing decisions or terms offered by our partners.
2.4 Late Payments
Invoices not paid within the timeframe specified in your service agreement may be subject to a late fee. We reserve the right to pursue collection of unpaid balances through all available legal means.
3. Cancellations and Rescheduling
You may cancel or reschedule your appointment by contacting us at least 48 hours in advance. Cancellations or rescheduling requests made with less than 48 hours notice may result in a cancellation fee as specified in your service agreement. Deposits may be non-refundable in certain circumstances, as stated in your signed service agreement.
4. Customer Responsibilities
To ensure a successful installation, you agree to:
- Provide safe, unobstructed access to all areas of the property where work is to be performed on the scheduled installation date
- Ensure pets are secured and the work area is clear of personal belongings
- Disclose any known property conditions (e.g., HOA restrictions, fragile roofing, underground utilities) that may affect the installation
- Obtain any required permits, HOA approvals, or landlord authorizations prior to the installation date — we are not responsible for delays or removal costs due to permit or approval issues
- Ensure that a responsible adult (18+) is present during the installation and post-installation walkthrough
5. Warranty
5.1 Product Warranty
Gemstone Lights products installed by our team come with an industry-leading manufacturer’s warranty. Warranty coverage details are provided at the time of installation and are subject to Gemstone Lights’ warranty terms.
5.2 Installation Guarantee
Griswold’s Outdoor Lighting provides a local installation guarantee covering workmanship. If you experience any issues related to our installation, contact us and our local team will respond promptly to assess and resolve the issue.
5.3 Warranty Exclusions
Warranty coverage does not apply to:
- Damage caused by physical impact, vandalism, misuse, or tampering
- Damage caused by acts of God, including severe weather, flooding, or lightning strikes
- Alterations, modifications, or repairs made by anyone other than an authorized Griswold’s technician
- Third-party products not manufactured by Gemstone Lights
- Cosmetic wear that does not affect system performance
5.4 Service Calls
We reserve the right to charge a reasonable trip or dispatch fee for warranty or non-warranty service calls, as disclosed at the time of scheduling.
6. App and Technology
Our permanent lighting systems are controlled via the Gemstone Hub app, available for iOS and Android. The app is a third-party product of Gemstone Lights. We are not responsible for app outages, updates, or changes made by Gemstone Lights to their platform. Cloud connectivity depends on your home internet connection; we are not liable for connectivity issues outside of our installation scope.
7. Intellectual Property
All content on our website, including text, images, logos, graphics, and videos, is the property of Griswold’s Outdoor Lighting or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works of any content without our prior written permission.
8. Website Use
You may use our website for lawful purposes only. You agree not to:
- Use the Site in any way that violates applicable local, state, or federal laws
- Transmit unsolicited advertising or spam
- Attempt to gain unauthorized access to any portion of the Site or its systems
- Use automated means to collect data from the Site without our express written permission
9. Privacy
Your personal information is collected and used in accordance with our Privacy Policy, available at https://griswoldsoutdoorlighting.com/privacy-policy. By using our website or services, you consent to the data practices described in our Privacy Policy, including the use of cookies, Facebook Pixel, and Google tracking technologies.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Griswold’s Outdoor Lighting, its owner, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website or services, including but not limited to property damage not directly caused by our negligence, loss of data, or any other losses.
Our total liability for any claim arising from our services shall not exceed the amount actually paid by you for the specific service giving rise to the claim.
11. Disclaimer of Warranties
Our website and its content are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.
12. Indemnification
You agree to indemnify, defend, and hold harmless Griswold’s Outdoor Lighting and its owner, employees, and agents from and against any claims, liabilities, damages, judgments, losses, costs, and fees (including reasonable legal fees) arising out of or relating to your violation of these Terms or your use of our website or services.
13. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law principles. Any disputes arising out of or related to these Terms shall first be submitted to good-faith mediation. If mediation is unsuccessful, disputes shall be resolved by binding arbitration in Michigan, except that either party may seek equitable relief in a court of competent jurisdiction.
14. Modifications to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16. Entire Agreement
These Terms, together with any signed service agreement and our Privacy Policy, constitute the entire agreement between you and us with respect to the subject matter hereof and supersede all prior communications, whether oral or written.
17. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Griswold’s Outdoor Lighting
Phone: 810.255.1235
Email: Clark@GriswoldsOutdoorLighting.com
Website: https://griswoldsoutdoorlighting.com